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TotalDesk v1.7.22 – Helpdesk, Knowledge Base & Ticket System


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TotalDesk – wordpress plugin v1.7.22

It’s the All in One WP Helpdesk Solution

TotalDesk is the sole support desk solution that is all-in-one designed specifically for WordPress. It includes ticketing and notifications system, live chat as well as knowledge base and reports and an integration module, it comes with every support feature required by users. Remove one helpdesk and install TotalDesk!

HelpDesk Features

  • The Ticket System

    • 3 Differnt New Tickt Forms
    • Inbox Fetching
    • Two roles: Agent and Reporter
    • My Tickets Page
    • Set default values for new tickets
    • Own ticket status
    • Customize the ticket type
    • Create a custom-designed tickets Project / Systems
    • Attachment Support
    • Inform Agents of Notifications
    • HTML WYSIWIG Comments Form
    • Replies saved to be saved
    • System for Logging and History
    • XLS export
    • Reporters and Agents are able to reply to Email
    • Overview of the Ticket (assigned to, and status in color)
    • The Inbox Folder is set to be an Archieve folder.
  • Notifications

    • Notifications via Email
    • Desktop Notifications for Desktops
    • Slack Notifications
    • Notify you when a ticket has been made
    • Notify me when someone has was able to respond.
    • Notify you when a status changed
    • Inform you when an individual reaches the age of ……

Demo TotalDesk

TotalDesk v1.7.22 – Helpdesk, Knowledge Base & Ticket System

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